Warranty & Returns

WARRANTY

We believe in jewellery that’s made to last—designed with care and crafted with high-quality materials to be by your side, year after year.

Our commitment to quality and longevity means we offer a one-year warranty on all our pieces, covering any defects in materials or workmanship. Should your jewellery show a flaw related to materials or craftsmanship within twelve months, simply reach out to us, and we’ll gladly repair or replace it for you, free of charge. We want you to feel confident in your investment, knowing your piece was made with integrity and attention to detail. 

Our warranty covers:

  • Defects in materials or craftsmanship

Our warranty doesn’t cover:

  • Normal wear and tear or accidental damage
  • Damage caused by improper care or cleaning
  • Any alterations made by external jewellers

For full details on care and maintenance to keep your jewellery looking beautiful, visit our Jewellery Care page.

RETURNS

We want you to love your new jewellery as much as we do, which is why we offer a 14-day satisfaction guarantee. If, for any reason, you’re not entirely happy with your purchase, you can return it within 14 days of receiving it for a full refund. We simply ask that your piece is unworn, in its original packaging, and in the same condition as when you received it. 

How to Make a Return:

  1. Contact Us: Get in touch with our customer support team at hello@shopcandella.com within 14 calendar days of receiving your item.
  2. Pack Your Return: Carefully pack your unworn jewellery in its original packaging to ensure it arrives safely.
  3. Return Shipping: We’ll provide you with a pre-paid return label. Simply attach it to your package and drop it off at the designated shipping location.
  4. Receive Your Refund: Once we receive your return, we’ll process your refund within 7–10 business days.

Note: For reasons of hygiene, earrings are not eligible for return, unless they are defective.

At Candella, we are here to make every experience with us enjoyable, seamless, and sustainable. If you have any questions about our warranty or returns policy, please don’t hesitate to reach out—we’re here to help!